Metrics for Submittals Explained
Question: Mike, I just listened to one of your seminars where you talked about recruiting metrics and the interview to placement ratio. With a $300k target billing target the expected monthly first interview total is about 8. Did you mean the first time interview? If...
How to Create Boundaries with your Team
Question: My question is regarding employee/employer boundaries. I want to know the best way to keep my recruiters on task every day and have them talk to me only on urgent matters. I have two recruiters that work with me in an open office environment. One recruiter...
Creating Transparency with Candidates
Question: This week, we have had two candidates ask to move their interview date and then surprised me by telling me they have taken another job. How often should I be asking candidates what else they are pursuing? Should I press them more? Anyone who wants to...
Assigning Different Roles to Your Recruiters
Question: What are some ways I can restructure my recruiters so that everyone is not working on the same thing all the time? Linda H. Coach Mike: I had six people working on my recruiting assignments when I was recruiting. When I gave someone an assignment in my...
Why Metrics Can Change Over Time
Question: I had my admin run reports to verify our metrics over the last couple of years. Key metrics she had measured so far include submissions to first time interviews (send-outs). We are getting one send out for every one first time interview for every 1.3...
Phone Time and Billing Success
Question: I am looking to measure and raise my time spent on the telephone. What are the best ways for measuring phone time? The only real way I can see is from having a VOIP phone services that you can track users’ time on a phone. Do you know of any alternatives as...