Creating Transparency with Candidates

Question:  This week, we have had two candidates ask to move their interview date and then surprised me by telling me they have taken another job. How often should I be asking candidates what else they are pursuing? Should I press them more? Anyone who wants to...

Phone Time and Billing Success

Question:  I am looking to measure and raise my time spent on the telephone. What are the best ways for measuring phone time? The only real way I can see is from having a VOIP phone services that you can track users’ time on a phone. Do you know of any alternatives as...